Luckweb Enhances Overall Customer Experience with Hubtel 

February 19, 2024 | 3 minutes read
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Luckweb, the operator of Daywa 5/39 Lottery, is a leading global lottery operator with operations spanning across Africa, Latin America, and Asia. Licensed and regulated by the National Lottery Authority (NLA), they provide an exciting new gaming experience to the Ghanaian public. 

Challenge 

Luckweb faced two challenges. Firstly, customers were unable to complete payments to play games because the USSD code or API truncated, funds occasionally hung, and did not reach them or their customers on time. Additionally, there were discrepancies in reconciliation between them and the service provider. 

Secondly, Luckweb needed a reliable SMS service provider to enable them to send timely SMS messages and transactional alerts to their customers. 

“For the industry we operate in, every second of delay has consequences; it leads to issues of mistrust. When messages are not delivered promptly, there is a risk of being perceived as tampering with the system or attempting to manipulate results,” said Marita Ofori, Marketing Manager of Luckweb Ghana. 

Luckweb needed a service provider that was not only reliable but also guaranteed that customers could make smooth payments to play games, receive cash prize notifications on time, and send bulk messages for marketing purposes. 

Solution 

Luckweb switched to Hubtel, which offered them solutions to all the challenges they previously faced. With Hubtel’s services, they were able to integrate a Receive Money API into their system to enable them to receive payments from their customers without any hindrance. To solve the issue of cash prize distribution, a Send Money API was also integrated into their system to ensure that winning customers received their cash prizes right on time without any delays. 

Additionally, customers received prompt transactional alerts whenever they made payments to play or received money from their winnings. These timely notifications not only kept their customers informed but also increased the trust customers had in the business. 

In their marketing efforts, Luckweb also makes use of Hubtel’s Bulk Messaging service to enable them to send messages to all their customers in one go. 

With Hubtel’s API integrations and messaging service, Luckweb has eliminated the challenges they previously faced. Their traffic has grown significantly, and they have been able to collect payments smoothly from their customers, consistently distribute cash prizes timely, and messages promptly delivered. 

Results 

Since the switch to Hubtel, Luckweb has been able to: 

  • Seamlessly collect payments from their customers. 
  • Consistently and promptly distribute cash prizes to winning customers. 
  • Promptly send transactional notifications to keep customers informed. 
  • Ensure timely delivery of SMS messages to all customers for marketing purposes. 
  • Improve its overall customer experience. 

Hubtel enables Luckweb to maintain its outstanding service by ensuring that customers can make payments to play games and receive their prizes promptly. This not only streamlines the gaming experience but also contributes significantly to the overall experience of Luckweb’s customers. 

“We are very happy with Hubtel’s services,” says Marita. “They have been seamless and have successfully addressed the issues we once faced.” 

Our Five Valentine’s Day Gift Recommendations for You 

February 12, 2024 | 3 minutes read
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It’s that time of the year again – Valentine’s Day – sigh. You can’t escape giving your lover a Valentine’s Day gift, because you are not the only one interested in your relationship. There are various stakeholders. 

If you are willing to hold on to your boo, bae, honey, or replace with the nickname you call your lover, we have lined up five pocket-friendly things you can do for or with bae this Valentine’s Day. 

Surprise them with their favorite food

Well, you know what the saying says: ‘Food is the easiest way to the heart.’ So why not give them the food they love the most on a day that’s all about love? 

Our gift recommendation: Order their favorite food and have it delivered straight to them, wherever they are. 

Send them a surprise money alert 

Science is yet to prove it, but the streets know there’s a direct correlation between money and love. A mobile money or bank alert can get you beaming with smiles all day. 

Our gift recommendation: No matter the network or bank account, send them an instant cash gift. You don’t have to break the bank; after all, it’s the thought that counts. 

A surprise data or airtime top-up 

You know conversations are what keep love going. So why not surprise them with a data or airtime top-up? After all, it’s either you are calling, or your lover is calling. So, getting them this as a Val’s Day gift sums it up. 

Our gift recommendation: Instead of just calling or writing a paragraph about how you feel, add an action to it with a simple airtime or data top-up. 

Surprise them with an act of service 

Well, we are not making this up. There are five love languages, and Acts of Service is one of them. So why not speak to your lover in their love language on a special day like this? If Acts of Service is their love language, you can easily do something they would love, like simply helping them wash the dishes, pay bills, or assist with grocery shopping. 

Our gift recommendation: Get their grocery shopping for the week done or cover their utility bill, or both. 

Spend time together 

While we are still on the topic of love languages, let’s talk about Quality time. What’s more romantic on this special day than spending time together? You may not have the money to book a getaway trip to Dubai or Bali now (Keep grinding, you will get there), but you can get a couple’s ticket to a sip n’ paint or watch a play together. Scroll through event tickets and get tickets to an event both of you will enjoy. 

Our gift recommendation: Get tickets to your preferred event on the Hubtel app. Tell them to block their evening. It’s just for the two of you, to do something fun together. 

Well, well, well, while you are still here, let’s quickly remind you that you can do all these easily with the Hubtel app. Order food, send money to any bank or network, get airtime and data top-up, pay bills, and get tickets to exciting events. Tap to download the Hubtel app now. 

With love, 

Hubtel. 

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